Internet Merchant Policies and Procedures
ISUPPLY GROUP PTY LTD
Collection of Information
In order to use the ISUPPLY GROUP PTY LTD website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by ISUPPLY GROUP PTY LTD is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from ISUPPLY GROUP PTY LTD customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at firstname.lastname@example.org.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
ISUPPLY GROUP PTY LTD uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at ISUPPLY GROUP PTY LTD You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
ISUPPLY GROUP PTY LTD may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ISUPPLY GROUP PTY LTD does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the ISUPPLY GROUP PTY LTD site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of isupplyelectrical.com.au
ISUPPLY GROUP PTY LTD Security Policy
ISUPPLY GROUP PTY LTD uses the Commweb Payment Gat Commweb for its online credit card transactions. Commweb processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Commweb gat Commweb are secured
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by ISUPPLY GROUP PTY LTD or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Commweb’s bank-grade data centre, further
protecting your credit card data.
- Commweb is an authorised third-party processor for all the major Australian banks.
- Commweb at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by ISUPPLY GROUP PTY LTD
After ordering online, you will receive an email confirmation from Commweb containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Austpost or Fastway within 1 working days; however, if goods are unavailable delivery will take a little longer. If you wish to query a delivery, please contact us at firstname.lastname@example.org. After ordering online, you will receive an email confirmation from Commweb containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Austpost or Fastway within 1 working days. If you wish to query a delivery, please contact us at email@example.com.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org to initiate the return process.
Please note the following conditions for returns:
- Returns within 30 days:
- Goods must be returned within 30 days from the date of purchase.
- All products must be returned in their original condition.
- All postage and insurance costs for the return shipment are to be paid by the buyer.
- We recommend using a registered post service and purchasing shipment insurance to protect against loss or damage during transit. ISUPPLY GROUP PTY LTD will not be responsible for parcels lost or damaged in transit if you choose not to insure.
- There will be a stock fee of 20% deducted from the refund amount.
Returns after 30 days:
- Returns made after 30 days of the date of purchase will be subject to a stock fee of 30% deducted from the refund amount.
- All other return conditions mentioned above also apply.
- Contact us at email@example.com within 30 days of receiving the goods to initiate the return.
- We will provide you with the return address and further instructions.
- Please ensure that the product is securely packaged to avoid any damage during transit.
- Please allow up to 5 business days for us to process your return and issue the refund.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
iSupply Electrical may collect and use Users personal information for the following purposes:
- – To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- – To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- – To improve our Site
We may use feedback you provide to improve our products and services.
- – To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- – To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- – To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
(02) 9760 2565
ISUPPLY GROUP PTY LTD