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Privacy Policy

Internet Merchant Policies and Procedures


ABN 36601678095

Privacy Policy


ISUPPLY GROUP PTY LTD regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ISUPPLY GROUP PTY LTD users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact ISUPPLY GROUP PTY LTD at (02) 9760 2565.

Collection of Information

In order to use the ISUPPLY GROUP PTY LTD website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including email. Any information collected by ISUPPLY GROUP PTY LTD is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax, or directly through our website.

Use of Collection Information

Any details collected from ISUPPLY GROUP PTY LTD customers are required in order to provide you with our products and/or services and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at info@isupplyelectrical.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@isupplyelectrical.com.au


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


ISUPPLY GROUP PTY LTD uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at ISUPPLY GROUP PTY LTD You will be notified when your personal information is collected by any third party that is not our agent or service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ISUPPLY GROUP PTY LTD may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ISUPPLY GROUP PTY LTD does not share any information with third parties for any unknown or unrelated purposes.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


Links on the ISUPPLY GROUP PTY LTD site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of isupplyelectrical.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


ISUPPLY GROUP PTY LTD uses the Commweb Payment Gat Commweb for its online credit card transactions. Commweb processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Commweb platform are secured

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by ISUPPLY GROUP PTY LTD. or any outside party.
  • All transactions are performed under a 128-bit SSL certificate.
  • All transaction data is encrypted for storage within Commweb’s bank-grade data centre, further

protecting your credit card data.

  • Commweb is an authorised third-party processor for all the major Australian banks.
  • Commweb at no time touches your funds; all monies are directly transferred from your credit card to the

merchant account held by ISUPPLY GROUP PTY LTD

Shipping and Delivery Policy

1. Overview

This policy applies to all purchases made through the iSupply Electrical website. By placing an order, you agree to the terms outlined here.

2. Shipping Process

  • We ensure timely despatch using reputable freight companies.
  • Delivery times and costs are provided at checkout.

3. Transfer of Liability

  • Liability for any damage or loss of items is transferred from ISUPPLY GROUP PTY LTD to the customer upon despatch of the goods.
  • We are not liable for damages or losses in transit unless shipping insurance is purchased.

4. Shipping Insurance

  • Customers have the option to purchase shipping insurance at checkout.
  • Insurance covers loss or damage to a repair during transit.

5. Reporting Damage or Loss

  • Report damages or losses within 48 hours of delivery.
  • Retain packaging for claim processing.

6. Claims Processing

  • Assistance is provided for insured orders.
  • Customers with uninsured orders should contact the freight company.

7. Order Confirmation and Processing

  • Email confirmation was sent after ordering.
  • Orders are typically processed within minutes.

8. Delivery Policy

9. Amendments and Compliance

  • We reserve the right to amend this policy.
  • Compliant with NSW Fair Trading guidelines.

10. Customer Support

Refund & Returns Policy

If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the time you receive the goods. Please email us at info@isupplyelectrical.com.au to initiate the return process.

Please note the following conditions for returns:

  • Returns within 30 days:
  • Goods must be returned within 30 days from the date of purchase.
  • All products must be returned in their original condition.
  • All postage and insurance costs for the return shipment are to be paid by the buyer.
  • We recommend using a registered postal service and purchasing shipment insurance to protect against loss or damage during transit. ISUPPLY GROUP PTY LTD will not be responsible for parcels lost or damaged in transit if you choose not to insure.
  • There will be a stock fee of 20% deducted from the refund amount.

Returns after 30 days:

  • Returns made after 30 days of the date of purchase will be subject to a stock fee of 30% deducted from the refund amount.
  • All other return conditions mentioned above also apply.

Return Process:

  • Contact us at info@isupplyelectrical.com.au within 30 days of receiving the goods to initiate the return.
  • We will provide you with the return address and further instructions.
  • Please ensure that the product is securely packaged to avoid any damage during transit.
  • Please allow up to 5 business days for us to process your return and issue the refund.

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, and credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain site-related activities.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, technical information about the user’s means of connection to our site, such as the operating system and the Internet service providers utilised, and other similar information.

Web browser cookies

Our site may use “cookies” to enhance the user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

iSupply Electrical may collect and use users personal information for the following purposes:

  • to improve customer service
    The information you provide helps us respond to your customer service requests and support needs more efficiently.
  • to personalise user experience
    We may use information in aggregate to understand how our users, as a group, use the services and resources provided on our site.
  • To improve our Site
    We may use the feedback you provide to improve our products and services.
  • to process payments
    We may use the information users provide about themselves when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • to run a promotion, contest, survey or other Site feature
    To send users information they agreed to receive about topics we think will be of interest to them.
  • to send periodic emails
    We may use the email address to send users information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the user may contact us via our site.

How we protect your information?

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sensitive and private data exchange between the site and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent user personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

Changes to this privacy policy

iSupply Electrical has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:
Isupply Group

(02) 9760 2565

ABN 36601678095


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