Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Shipping & Orders
iSupply Electrical delivers Australia-wide, with typical delivery times ranging from 1–2 business days for Sydney metro and 2–6 business days for other major cities and regional areas, depending on the carrier and your location.
Yes, trade customers can place orders online (sales@isupplyelectrical.com.au) or over the phone ((02) 9760 2565) and pick up from the iSupply Electrical warehouse in western Sydney during business hours, subject to stock availability and order confirmation.
Shipping costs are calculated at checkout based on order weight, dimensions, and delivery address, with competitive rates designed for trade customers ordering multiple items per job or project.
Once your order is processed and dispatched, you receive an email confirmation with tracking details so you can monitor delivery progress and plan your site work accordingly.
If any items arrive damaged, faulty, or incorrect, contact the team promptly with your order number and photos so a replacement, credit, or refund can be arranged in line with Australian consumer law and iSupply Electrical’s returns policy.
Sales Questions
iSupply Electrical is designed for time-poor licensed electricians, electrical contractors, and maintenance professionals who need reliable stock, fair pricing, and fast turnaround on every job.
Yes, the range includes recognised electrical brands alongside quality value options so you can balance compliance, performance, and margin depending on the job requirements and client budget.
If you are unsure which product you need, iSupply Electrical can assist with identifying suitable parts or equivalent alternatives using product specs, photos, or existing part numbers.
Many fast-moving electrical consumables and accessories are kept in stock for quick dispatch or pickup, while some specialised or custom items may be ordered in on request with lead times advised at quotation.
Change-of-mind or incorrect orders may be returnable if products are unused, in resalable condition, and within the specified return period, subject to inspection and any applicable restocking or freight charges.
Pricing
Yes, iSupply Electrical is a trade-focused wholesaler and offers competitive pricing for licensed electricians, contractors, and maintenance teams working on residential, commercial, and industrial projects.
Bulk and project-based quotes are available for multi-site jobs, tenders, and ongoing maintenance contracts; provide your bill of materials or product list and the team can prepare a tailored quote.
In most cases, the same sharp trade pricing applies whether you order online, over the phone, or direct at the warehouse, with occasional online-only promotions on selected product ranges
Orders can typically be paid via major credit and debit cards, and may also support other common online payment methods, ensuring fast processing so goods can be dispatched or collected quickly.
Eligible business customers may apply for a trade account or structured payment terms subject to approval, credit checks, and minimum spend requirements; speak to the team for current options.